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Travel industry executive Roger Dow will share what the beleaguered travel industry is doing to differentiate and compete, and he will address many of the issues that convenience and petroleum retailers face including how organizations can build customer focused teams. With customers increasingly defining value as better, faster, cheaper, Dow will share how to make customer loyalty the critical differentiator.
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Wednesday Oct 21, 2009
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10:30 AM - 11:45 AM